At Online Packaging Store, customer satisfaction is important to us. Because most of our products are custom manufactured and printed according to customer specifications, our return and refund policy differs from that of standard retail products.
Custom printed products are non-returnable unless they arrive damaged, defective, or contain manufacturing or printing errors. Claims must be submitted within 7 days of delivery.
All custom printed products, including but not limited to:
are manufactured specifically for each customer order.
Due to the personalized nature of these products, custom orders are generally non-returnable and non-refundable once production has begun.
If you receive products that are:
please notify us within 7 calendar days of receiving your order.
To initiate a claim, please provide:
Our quality assurance team will review the claim and may request additional information.
If your claim is approved, we may, at our discretion:
The resolution offered will depend on the nature and extent of the issue.
Customers are responsible for reviewing and approving all artwork proofs before production.
Online Packaging Store is not responsible for:
after final artwork approval has been provided.
Orders may be canceled before production begins.
Once production has started, cancellation requests cannot be guaranteed and may be subject to production costs already incurred.
If your package is lost or damaged during transit, please contact us promptly.
We will work with the shipping carrier to investigate and resolve the issue whenever possible.
The following items are not eligible for return:
If a return is approved due to our error or a manufacturing defect, return shipping costs may be covered by Online Packaging Store.
For any other approved return circumstances, the customer may be responsible for return shipping costs.
For return or refund requests, please contact:
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