Frequently Asked Questions

Placing an order is very easy, just go to our website, or email us at sales@onlinepackgaingstore.com, or call us at 559-205-7588. Choose your box style, upload your design, choose the quantity, then continue to checkout.

Indeed, we always send you a digital proof. Production begins only after approving the final design, so everything goes exactly as you dreamed it would.

The standard turnaround period is 8 to 12 working days after receiving the approval of the final design from you. However, we also have options for rush delivery if you need them in a shorter time frame. Shipping: 3–5 Business Days & Rush Orders: Contact Sales.

Yes, we do! We use biodegradable and recycled materials to make our packaging boxes environmentally friendly.

We offer free standard shipping on all orders within the United States, with no hidden handling charges. Expedited shipping is available at an additional cost upon request, and international shipping is available upon request.

Standard-size packaging products can be returned within 60 days of delivery. Customized or made-to-order packaging items are non-returnable once production begins, since each order is produced to your specifications. Defective or incorrectly manufactured products are eligible for replacement or refund. See our Return & Refund Policy for full details.

Please provide print-ready artwork in CMYK format with a minimum resolution of 300 DPI. Our team can also provide free design support if you need help preparing your files.