Last updated: June 19, 2026 12:00 PM
At Online Packaging Store OPS, we aim to ensure a smooth and satisfactory shopping experience. If a product does not meet your expectations, our return policy is designed to guide you through a simple and fair process.
We accept returns for standard-size packaging products. If you are not fully satisfied with your purchase, you may request a return by following our return procedure.
Please note that all customized or made-to-order packaging items are non-returnable. Once an order has been produced with custom specifications, it is considered final sale.
We do not offer product exchanges. If you need a different item, you may place a new order after completing a return (if eligible).
To start a return, please contact our customer support team to request return authorization before sending any items back.
Customers are responsible for arranging and covering the cost of return shipping. Please ensure that all returned items are securely packaged to prevent damage during transit.
All transactions and refunds are processed in the following currencies: USD, GBP, AUD, and CAD.
We accept returns for both defective and non-defective items; however, products must be unused, in original condition, and free from any damage.
Items that show signs of use, wear, or handling will not be eligible for a refund.
Standard-size products can be returned within 60 days of delivery. Return requests submitted after this period may not be accepted.
Custom printed orders are non-refundable once production begins.
Defective or incorrectly manufactured products are eligible for replacement or refund.
We do not charge any restocking fees on approved returns.
Once the returned product is received and inspected, refunds are typically processed within 2 business days.
If you have any questions or need assistance with a return, please contact us:
Email: sales@onlinepackagingstore.com
Phone: +1 (559) 205-7588
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